Shipping Policy
1
Processing Time
All digital products, such as knitting patterns, are delivered via email or direct download immediately after purchase.
Ready-to-ship items: Orders are typically processed within 1–3 business days, excluding holidays.
Pre-order items: Pre-orders are processed according to the estimated shipping date stated on each product page.
Once shipped, you will receive a tracking number by email.
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Shipping Rates & Delivery Times
We offer Domestic shipping (Canada), U.S. shipping, and International shipping.
Shipping costs are calculated at checkout. All physical orders include tracking.
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Canada: Free shipping on orders of CAD 150 or more.
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United States: Applicable import duties and tariffs are included in the shipping fee at checkout.
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European Union: Shipping of physical products is temporarily unavailable while we review packaging compliance requirements. Digital knitting patterns remain available worldwide.
*International orders may be subject to customs duties and VAT upon delivery. These charges are not included in the shipping cost.
Delivery times may vary by destination:
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Canada: 4 - 8 business days
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United States: 6 - 12 business days
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Rest of World: 2 - 4 weeks
* Delivery times are estimates and may vary due to customs processing or carrier delays. For destinations outside Canada and the United States, customs duties and import taxes may be payable upon delivery and are the customer’s responsibility.
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Customs and Duties
For international orders, customs and duties may apply depending on your country's laws. These fees are the responsibility of the customer and are not included in the shipping costs.
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Order Tracking
All physical orders include tracking. Once your order has shipped, you will receive a tracking number by email so you can follow its delivery progress.
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Shipping Delays
Mou Mou Knits is not responsible for shipping delays caused by the carrier, customs clearance processes, or other unforeseen circumstances. However, we will do our best to assist you in tracking your package and ensuring it arrives as quickly as possible.
Return Policy
1
Digital Products (Knitting Patterns)
Due to the nature of digital products, we do not offer refunds or exchanges on knitting patterns once they have been downloaded. Please ensure you review the product details carefully before making a purchase. If you experience issues with downloading or accessing your pattern, please contact us at support@moumouknits.com for assistance.
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Physical Products
For physical products, we offer returns or exchanges within 30 days of receiving your item. To be eligible for a return, your item must be unused and in the same condition that you received it.
Return Process: To initiate a return, please contact us at support@moumouknits.com with your order number and reason for the return. We will provide instructions for shipping the item back.
Refunds: Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. Approved refunds will be issued using the original payment method.
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Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
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Exchanges
If you need to exchange a product, please follow the return process, and once your return is processed, you can place a new order for the replacement item.
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Non-Returnable Items
The following items cannot be returned or exchanged:
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Digital patterns
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Final sale items